Privacy Statement — Lagoon Landscaping

Lagoon Landscaping respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Statement explains how Lagoon Landscaping collects, uses, stores and protects personal information when you contact us, use our website, request a quote, communicate with us through Messenger or other social media platforms, or otherwise interact with our business.

We handle personal information in accordance with the New Zealand Privacy Act 2020.

1. Who we are

Lagoon Landscaping
11 Glengael Drive
Halswell, Christchurch 8025
New Zealand

Phone: +64 21 159 1230
Email: dishan_biswa@yahoo.co.nz

2. Information we may collect

Depending on how you interact with us, we may collect information such as:

• Your name
• Phone number
• Email address
• Property address or suburb
• Information about your landscaping requirements
• Details you provide when requesting a quote
• Photos or other information you voluntarily send to us about your property or project
• Information contained in messages or other communications with us
• Information about your interactions with our website or online advertising, where applicable

We only seek information that is reasonably necessary for the purpose for which it is collected. This is consistent with the Privacy Act’s principle of collecting information only when it is necessary for a lawful purpose connected with the organisation’s activities.

3. How we collect your information

We may collect personal information directly from you when you:

• Contact us by phone, email or through our website
• Request a quote or consultation
• Send us a message through Facebook Messenger, Instagram or another social media platform
• Complete an enquiry or lead form
• Provide information about your landscaping project
• Communicate with us about our services

We may also receive information through third-party platforms that you choose to use to communicate with us, such as Meta’s Facebook or Instagram services.

4. Why we use your information

We may use your personal information to:

• Respond to your enquiry
• Discuss your landscaping requirements
• Provide estimates or quotes
• Arrange site visits or consultations
• Provide and manage our landscaping services
• Communicate with you about your project
• Follow up on enquiries
• Provide customer service
• Improve our services and customer experience
• Maintain business records
• Meet our legal or regulatory obligations

We will use personal information for the purposes for which it was collected, or for another purpose permitted by law.

5. Information collected through Meta Messenger and advertising

If you contact Lagoon Landscaping through a Facebook or Instagram advertisement, Facebook Messenger or Instagram, the information you provide to us may be received and processed through Meta’s platforms.

For example, you may provide your name, suburb, project requirements or other information in response to an advertisement or Messenger conversation.

We may use this information to respond to your enquiry and follow up regarding Lagoon Landscaping’s services.

Meta may separately collect and process information according to its own privacy policies. You should refer to Meta’s privacy information for details about how Meta processes information on its platforms.

6. Who may receive your information

Your personal information may be accessed by:

• Lagoon Landscaping and its authorised team members
• Contractors or service providers where reasonably necessary to provide our services
• Technology and communication service providers that help us operate our business
• Third-party platforms used to communicate with you, such as Meta, where applicable
• Professional advisers or authorities where required or permitted by law

We do not sell your personal information.

Where information is disclosed to third parties, we take reasonable steps to ensure it is handled appropriately and protected in accordance with applicable privacy obligations. New Zealand’s Privacy Act includes requirements relating to disclosure of personal information, including certain disclosures outside New Zealand.

7. Keeping your information secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or where we are required or permitted to keep it by law.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Your rights

Under the New Zealand Privacy Act 2020, you generally have the right to:

• Request access to personal information we hold about you
• Ask us to correct information that you believe is inaccurate or incomplete
• Ask questions about how we handle your personal information

The Privacy Commissioner confirms that individuals have rights to request access to and correction of personal information held about them.

To make a request, contact us using the details below.

10. Providing information is voluntary

Where you provide personal information to us, you generally do so voluntarily.

However, if you choose not to provide information that is reasonably necessary for us to respond to your enquiry or provide a service, we may not be able to provide the requested service or properly respond to your enquiry.

11. Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes to our business, technology, services or applicable privacy requirements.

The latest version will be published on our website.

12. Contact us

If you have any questions about this Privacy Statement, want to access or correct your personal information, or have a privacy concern, please contact Lagoon Landscaping:

Lagoon Landscaping
11 Glengael Drive
Halswell, Christchurch 8025
New Zealand

Phone: +64 21 159 1230
Email: dishan_biswa@yahoo.co.nz